Privacy Policy
Last Updated: August 23, 2026

Sterling & Co. (“Sterling & Co.,” “we,” “us,” or “our”) operates this website and online store, including all related pages, content, features, products, services, and tools (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, browse our products, create an account, place an order, make a payment, contact us, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you use our Services, we may collect information that identifies you or can reasonably be associated with you.

Depending on how you interact with our website, we may collect the following categories of information:

Contact and Customer Information

This may include:

  • First and last name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Account information
  • Information you provide when contacting customer support

Order and Transaction Information

When you purchase a product, we may collect:

  • Products purchased
  • Product selections and variations
  • Order number
  • Order date
  • Order amount
  • Shipping information
  • Billing information
  • Refund, return, exchange, or cancellation information
  • Transaction status

Payment Information

Our website uses third-party payment providers to process payments.

Depending on the payment method you choose, payment information may be processed by payment providers such as PayPal and its payment services.

We do not need to store your complete credit or debit card number on our website in order to process your payment. Payment providers may collect and process payment information in accordance with their own privacy policies.

WooCommerce notes that payment gateways such as PayPal may receive information necessary to process a transaction, including customer name, email, address, phone number, transaction information, and payment identifiers.

For more information about how PayPal handles personal information, please review PayPal’s Privacy Statement.

Device and Website Usage Information

When you visit our website, certain information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location based on IP address
  • Pages visited
  • Products viewed
  • Time spent on pages
  • Referring website
  • Website interactions
  • Other technical information

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping carts, improve the website, and understand how visitors use our Services.

WooCommerce uses cookies for functions such as maintaining shopping-cart information and customer sessions.

Depending on the features and plugins installed on our website, third-party services may also place cookies or similar technologies on your device.

2. How We Collect Your Information

We may collect personal information from several sources, including:

Directly From You

We collect information when you:

  • Create an account
  • Place an order
  • Enter information during checkout
  • Subscribe to marketing communications
  • Contact us
  • Submit a form
  • Leave a review
  • Communicate with us through our website or other channels

Automatically

Some information is collected automatically when you browse or interact with our website, including technical, device, usage, and cookie information.

From Service Providers

We may receive information from companies that provide services to us, such as:

  • Payment processors
  • Shipping and fulfillment providers
  • Website hosting providers
  • Website security providers
  • Analytics providers
  • Email and marketing providers
  • Customer support services

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • Process purchases
  • Process payments
  • Confirm orders
  • Ship products
  • Provide tracking information
  • Process returns, refunds, exchanges, or cancellations
  • Communicate with you about your order

Providing Customer Support

We may use your information to respond to questions, requests, complaints, and other communications.

Operating and Improving Our Website

We may use information to:

  • Maintain our website
  • Improve website functionality
  • Improve our products and Services
  • Understand how customers use our website
  • Personalize your shopping experience
  • Diagnose technical problems
  • Maintain website security

Marketing

If you choose to receive marketing communications, we may use your email address or other contact information to send you:

  • New product announcements
  • Promotions
  • Discounts
  • Product updates
  • Other marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Fraud Prevention and Security

We may use information to:

  • Detect fraudulent transactions
  • Prevent unauthorized activity
  • Protect our customers
  • Protect our website
  • Investigate suspicious activity
  • Maintain the security of our Services

Legal Compliance

We may use personal information when necessary to:

  • Comply with applicable laws
  • Respond to lawful requests from government authorities
  • Enforce our policies
  • Protect our rights
  • Resolve disputes
  • Prevent illegal activity

4. How We Share Personal Information

We do not sell your personal information for money.

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

Payment Providers

We may share information necessary to process your payment with payment providers such as PayPal and other payment services enabled on our website.

PayPal states that merchants may receive information necessary to process a transaction, which can include a customer’s name, email address, shipping address, phone number, and transaction information.

Shipping and Fulfillment Providers

We may provide information such as your:

  • Name
  • Shipping address
  • Phone number
  • Email address
  • Order information

to shipping or fulfillment providers when necessary to deliver your order.

Website and Technology Providers

We may share information with companies that help us operate our website, including:

  • Website hosting providers
  • Website security providers
  • Technical service providers
  • Analytics providers
  • Email providers
  • Customer support providers

Legal Requirements

We may disclose information if required or permitted by law, including when necessary to:

  • Comply with legal obligations
  • Respond to subpoenas or other legal requests
  • Protect our rights
  • Investigate fraud
  • Protect customers or the public
  • Enforce our policies

Business Transfers

If Sterling & Co. is involved in a merger, acquisition, sale of assets, restructuring, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Our current payment options may include PayPal and debit/credit card payment processing through PayPal’s payment services.

When you select a payment method, the applicable payment provider may collect and process information necessary to complete the transaction.

We do not control the privacy practices of third-party payment providers. We recommend reviewing their privacy policies before using their services.

PayPal explains that it independently processes personal information for many of its services and maintains its own privacy and security practices.

6. Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

  • Keep products in your shopping cart
  • Remember your preferences
  • Maintain your shopping session
  • Keep you logged into your account
  • Improve website performance
  • Understand website usage
  • Provide certain website functionality

WooCommerce’s standard cookies include cookies used to maintain cart contents and customer sessions.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may prevent some features of our website from functioning correctly.

7. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

These websites may include payment providers, social media platforms, shipping providers, or other third-party services.

If you click a third-party link, you will leave our website and become subject to that third party’s privacy policy and terms.

We are not responsible for the privacy, security, or practices of third-party websites.

8. Social Media

Our website may contain links or integrations to social media platforms.

If you interact with these platforms, those companies may collect information about your interaction in accordance with their own privacy policies.

We encourage you to review the privacy policies of any social media platforms you use.

9. Children’s Privacy

Our Services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information.

If applicable law in your jurisdiction establishes a higher age threshold, that threshold will apply.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The amount of time we retain information may depend on:

  • Whether you have an account
  • Whether you have placed an order
  • Our business needs
  • Legal requirements
  • Tax and accounting requirements
  • Fraud prevention
  • Dispute resolution
  • Enforcement of agreements

When personal information is no longer required, we may delete or anonymize it where appropriate.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

Right to Know

You may have the right to request information about the personal information we collect and use.

Right to Access

You may have the right to request a copy of personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Delete

You may have the right to request deletion of personal information, subject to certain legal exceptions.

Right to Opt Out of Marketing

You may unsubscribe from promotional emails at any time.

Right to Opt Out of Certain Data Sharing

Depending on your location and applicable law, you may have rights concerning certain forms of targeted advertising or data sharing.

Right to Non-Discrimination

We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to verify your identity before completing certain requests.

13. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on applicable law, these rights may include the right to:

  • Know what personal information is collected
  • Access personal information
  • Request deletion
  • Request correction
  • Opt out of certain forms of sharing or targeted advertising
  • Limit certain uses of sensitive personal information where applicable
  • Receive equal treatment when exercising applicable privacy rights

We do not knowingly sell personal information for monetary consideration.

If our practices change in a way that creates additional obligations under applicable California privacy law, we will update this Privacy Policy accordingly.

14. International Visitors

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Those countries may have different data-protection laws than the country in which you live.

Where required by applicable law, we will use appropriate safeguards for international transfers.

15. Your Choices

You may have choices regarding how we use your information.

You can:

  • Unsubscribe from promotional emails
  • Adjust cookie settings through your browser
  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion where permitted by law
  • Contact us with privacy questions

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes to our business
  • Changes to our website
  • New services or features
  • Changes to payment or shipping providers
  • Changes in applicable laws
  • Changes in our privacy practices

When we update this policy, we will update the “Last updated” date at the top of this page.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, you can contact us:

Sterling & Co.

Email: info@sterlingco.store
Phone: +1 213-646-4444
Mailing Address: 130 S Adams St, Glendale, CA 91205, United States

For privacy-related requests, please include enough information for us to identify your request and verify your identity where required by law.